Last Updated: October 2, 2026
At countryleather, operated by Country Leather, we accept eligible product returns within the return period described below. This policy explains how customers can request and send back products.
Your rights under applicable Australian Consumer Law are not excluded or limited by this policy.
Return Window
We accept eligible returns within 28 days from the date your order is delivered.
Customers must contact us within this 28-day period to request a return.
Eligible Returns
We accept returns for:
- Defective products
- Non-defective products
Returned products should be in reasonable condition and, where applicable, include their original packaging, accessories, and included items.
Defective Products
If you receive a defective, damaged, faulty, or incorrectly supplied product, please contact us as soon as reasonably possible.
Please provide your order number and details of the issue. Photographs may be requested to help us assess the problem.
Where applicable, we will provide a remedy in accordance with Australian Consumer Law.
Non-Defective Products
Customers may request a return for a non-defective product within 28 days of delivery.
The product should be returned in reasonable condition and with any original packaging or included items where applicable.
How to Request a Return
All return requests must be submitted by email.
Please email:
Please include:
- Full name
- Order number
- Product name
- Reason for the return
- Description of the issue, if applicable
- Photos, where relevant
Our team will review the request and provide the appropriate return instructions.
Return Authorization
Please contact us before sending any product back.
We will provide the applicable return instructions and return details after reviewing your request.
Sending a product back without contacting us first may delay the return process.
Return Shipping Label
For approved returns, countryleather provides the return label.
Please use the return label and follow the instructions provided by our customer support team.
Return Shipping Costs
For approved returns, the applicable return shipping label will be provided by countryleather.
Customers should not arrange return shipping independently without first contacting us.
Restocking Fee
We do not charge a restocking fee.
Restocking Fee: $0
Exchanges
We currently do not offer exchanges.
If you would like a different product, you may return the eligible product according to this policy and place a separate order.
This does not affect any replacement rights available under Australian Consumer Law.
Australian Consumer Law
Nothing in this Return Policy is intended to exclude, restrict, or replace any rights or remedies available to customers under Australian Consumer Law.
Where a product does not meet applicable consumer guarantees, customers may have additional rights and remedies under Australian law.
Contact Us
Business Name: Country Leather
Store Name: countryleather
Email: info@countryleather.shop
Phone: +61 410 302 090
Address: 108 Elizabeth St, Hobart TAS 7000, Australia
Chat Support: 24/7
Time Zone: Australian Eastern Standard Time (AEST)