Last Updated: October 2, 2026
At countryleather, operated by Country Leather, we aim to process approved refunds clearly and efficiently. This Refund Policy explains when refunds may be issued and how the refund process works.
Your rights under applicable Australian Consumer Law are not excluded or limited by this policy.
Refund Eligibility
Refunds may be available for approved returns involving:
- Defective products
- Damaged or faulty products
- Eligible non-defective returns
- Other circumstances where a refund is required under applicable Australian Consumer Law
All refund requests are reviewed according to the circumstances of the order and applicable law.
Return Period for Refund Requests
Eligible non-defective return requests must generally be submitted within 28 days from the date the order was delivered.
Defective products and consumer-law remedies may be subject to rights and time periods that apply under Australian Consumer Law.
Refund Request Process
To request a refund, please contact us by email:
Please provide:
- Full name
- Order number
- Product name
- Reason for the refund
- Details of the issue, if applicable
- Photos or other supporting information where relevant
We will review your request and provide the appropriate instructions.
Returned Product Review
Where a return is required, the product must be received and reviewed before an applicable refund is processed, unless otherwise required by applicable law.
We may inspect the returned product to confirm its condition and the circumstances of the return.
Refund Processing Time
Once an approved return has been received and reviewed, the refund will generally be processed within:
10 business days
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Original Payment Method
Where practicable, approved refunds will be issued to the original payment method used for the order.
For example, if the order was paid using a credit card, the refund will generally be returned to that card.
Refunds for Defective Products
If a product is defective or does not meet applicable consumer guarantees, we will handle the matter in accordance with Australian Consumer Law.
Depending on the circumstances, an available remedy may include a refund, replacement, repair, or another remedy provided by law.
Refunds for Non-Defective Products
Eligible non-defective products may be returned within 28 days of delivery.
Once the returned product is received and the return is approved, the applicable refund will be processed according to this policy.
Restocking Fees
We do not charge any restocking fee on approved returns.
Restocking Fee: $0
Exchanges
We do not offer exchanges.
If you require a different product, you may return the eligible product and place a new order separately.
This does not affect any rights to replacement or other remedies available under Australian Consumer Law.
Refunds and Australian Consumer Law
Nothing in this Refund Policy is intended to exclude, restrict, or replace rights available to customers under Australian Consumer Law.
If a product has a major failure or otherwise does not meet applicable consumer guarantees, customers may have additional rights and remedies under Australian law.
Contact Us
If you have questions about a refund or the status of an approved refund, please contact us:
Business Name: Country Leather
Store Name: countryleather
Email: info@countryleather.shop
Phone: +61 410 302 090
Address: 108 Elizabeth St, Hobart TAS 7000, Australia
Chat Support: 24/7
Time Zone: Australian Eastern Standard Time (AEST)