Last Updated: October 2, 2026
At countryleather, operated by Country Leather, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit countryleather.shop, place an order, contact us, or use our services.
This policy is written to clearly explain our handling of customer information and support a transparent shopping experience. Google requires merchants to handle customer information responsibly and securely, use SSL-protected pages for sensitive information, not sell customer contact details, and obtain appropriate consent before using customer information or images in advertising. Google Help
1. Information We Collect
We may collect information that you provide when you:
- Place an order
- Complete checkout
- Contact us
- Request a return or refund
- Use our customer support services
- Submit information through our website
Depending on how you use our website, this information may include:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Product information
- Transaction information
- Return or refund information
- Communications you send to us
We may also automatically collect limited technical information when you visit our website, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of visits
- General website usage information
2. How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Process payments
- Arrange delivery
- Send order-related communications
- Provide customer support
- Respond to enquiries
- Process returns and refunds
- Maintain website security
- Prevent fraud and unauthorized transactions
- Improve our website and services
- Comply with applicable legal requirements
We only collect and use information that is reasonably necessary for legitimate business purposes and the services you request.
3. Payment Information
We accept:
- Credit Card
- Debit Card
- Google Pay
- Buy with Shop
Payments may be processed by third-party payment providers.
Payment providers may collect and process payment information according to their own terms and privacy policies.
We do not intentionally store complete payment card details when those details are processed directly by a payment provider.
Our checkout and payment processes should use secure HTTPS/SSL connections to protect personal and payment information. Google requires sensitive customer information, including payment details, to be collected securely through SSL-protected pages. Google Help
4. Shipping Information
To process and deliver your order, we may use information such as:
- Name
- Shipping address
- Email address
- Phone number
- Order details
Where necessary, relevant information may be provided to delivery or fulfilment service providers so that your order can be delivered.
We currently ship throughout Australia and do not offer international shipping.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support:
- Shopping cart functionality
- Website functionality
- Security
- Website performance
- Analytics
- Customer preferences
You may manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Sharing of Personal Information
We may share necessary information with service providers that help us operate our business, including:
- Payment processors
- Shipping and delivery providers
- Website hosting providers
- Ecommerce service providers
- Customer support providers
- Analytics providers
- Security and fraud prevention providers
- Professional advisers
- Government authorities where legally required
We do not sell customer contact information.
We only share information where reasonably necessary to provide our services, operate our business, protect our customers and website, or comply with applicable legal requirements.
7. Advertising and Customer Information
We do not sell customer contact information.
We will not intentionally use customers' personal information or images in advertising where consent is required without obtaining the appropriate consent. Google specifically requires merchants not to use customers' personal information or images in ads without consent. Google Help
8. Data Security
We take reasonable measures to protect personal information from:
- Unauthorized access
- Unauthorized disclosure
- Misuse
- Loss
- Alteration
- Destruction
Our website should use HTTPS/SSL security when collecting personal information and payment information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Data Retention
We may retain personal information for as long as reasonably necessary to:
- Fulfil orders
- Provide customer support
- Process returns and refunds
- Maintain business records
- Prevent fraud
- Resolve disputes
- Meet legal and regulatory requirements
When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.
10. Your Privacy Rights
Depending on applicable Australian law, you may have rights concerning your personal information, including rights to request access to or correction of information we hold about you.
To make a privacy-related request, please contact us using the information below.
We may need to verify your identity before responding to certain requests.
11. Third-Party Services and Websites
Our website may use or link to third-party services.
Third-party providers may have their own privacy policies and terms governing how they process information.
We recommend reviewing the applicable privacy policy of any third-party service you use through our website.
12. Children's Privacy
Our website is not intended to knowingly collect personal information from children.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action where required.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.
When we make changes, the updated policy will be published on this page and the Last Updated date will be revised.
14. Australian Privacy Requirements
We operate in Australia and aim to handle personal information in accordance with applicable Australian privacy requirements.
Nothing in this Privacy Policy is intended to exclude, restrict, or modify any rights that cannot legally be excluded under applicable Australian law.
15. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Business Name: countryleather
Legal Business Name: Country Leather
Business Email: info@countryleather.shop
Business Contact: +61 410 302 090
Business Address: 108 Elizabeth St, Hobart TAS 7000, Australia
Chat Support: 24/7
Time Zone: Australian Eastern Standard Time