Welcome to countryleather. Below you’ll find answers to common questions about our leather bags, ordering process, product care, payments, shipping, returns, refunds, and customer support.
About Our Leather Bags
1. What products do you sell?
We specialize in leather bags designed for everyday use, travel, work, and other practical needs.
2. Are your bags made from leather?
Our store offers leather bags. The specific leather type, finish, dimensions, features, and materials can vary between products. Please check the individual product description and specifications before purchasing.
3. Are all bags the same size?
No. Bag dimensions and capacity can vary by product. Please check the product specifications on the individual product page for exact measurements and available features.
4. What can I use your leather bags for?
Depending on the specific design, our bags may be suitable for everyday carrying, work, travel, commuting, or other uses. Please refer to each product's description for its intended features and storage capacity.
5. Will the actual product look exactly like the product photos?
We make reasonable efforts to display our products accurately. However, the appearance of colors and materials may vary slightly because of lighting, photography, and individual screen settings.
6. Do leather bags require special care?
Leather can benefit from regular care and protection. We recommend following any care instructions provided with your specific product and keeping the bag away from excessive moisture, heat, and harsh chemicals.
Ordering
7. How can I order a leather bag?
Select the leather bag you want, add it to your cart, proceed to checkout, enter your delivery information, select an available payment method, and complete your order.
8. Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible at info@countryleather.shop. We will review your request, but changes may not be possible once the order has entered processing or has been dispatched.
9. Will I receive an order confirmation?
Yes. After successfully placing an order, you may receive an order confirmation containing your order details.
Shipping
10. Do you offer free shipping?
Yes. We provide free shipping throughout Australia.
11. How long does delivery take?
Our estimated delivery timeframe is:
- Order handling: 1–2 business days
- Transit: 3–5 business days
- Total estimated delivery: 4–7 business days
12. What is your order cut-off time?
Our daily order cut-off time is 5:00 PM Australian Eastern Standard Time (AEST).
Orders placed after the cut-off time may be processed on the next business day.
13. Do you ship internationally?
No. We currently offer shipping within Australia only.
14. What should I do if my leather bag arrives damaged?
Please contact us as soon as possible at info@countryleather.shop and provide your order number and details of the damage. Photographs may also be requested to help us assess the issue.
Payments
15. What payment methods do you accept?
We currently accept:
- Credit Card
- Debit Card
- Google Pay
- Buy with Shop
16. Is checkout secure?
We use security measures designed to protect information submitted through our website. Payment information may be processed by the applicable payment provider.
Returns
17. Can I return a leather bag?
Yes. We accept eligible returns for both defective and non-defective products.
Eligible returns must generally be requested within 28 days from the date of delivery.
18. How do I request a return?
Email us at info@countryleather.shop with your order number, product details, and reason for the return.
Please contact us before sending the product back so we can provide the correct return instructions.
19. Do you provide a return shipping label?
Yes. For approved returns, countryleather provides the applicable return label.
20. Do you charge a restocking fee?
No. We do not charge a restocking fee.
21. Do you offer exchanges?
No. We currently do not offer exchanges.
Refunds
22. When will I receive my refund?
Approved refunds are generally processed within 10 business days after the returned product has been received and reviewed.
The time required for the funds to appear in your account may depend on your bank or payment provider.
23. How will my refund be paid?
Where practicable, approved refunds are issued to the original payment method used for the order.
24. What happens if my bag is defective?
If a leather bag is defective or does not meet applicable consumer guarantees, we will handle the matter in accordance with Australian Consumer Law. Depending on the circumstances, an available remedy may include a refund, replacement, repair, or another remedy provided by law.
Customer Support
25. How can I contact countryleather?
You can contact us through:
Email: info@countryleather.shop
Phone: +61 410 302 090
Live Chat: 24/7
Business Address:
108 Elizabeth St
Hobart TAS 7000
Australia
26. Where can I find your store policies?
You can review our policies here:
- Privacy Policy
- Shipping Policy
- Return Policy
- Refund Policy
- Payment Policy
- Terms of Service
- Contact Us
27. Still have a question?
If you cannot find the information you need, please contact info@countryleather.shop or call +61 410 302 090. Our 24/7 live chat is also available for assistance.